FAQ payments

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Frequently Asked Questions

PAYMENTS

How can I pay?
You can use the following payment methods to make a purchase in our on-line store:

- Visa,
- Maestro (if you wish to pay by Maestro debit card, make sure you first activate it for online shopping - you can do that in the bank that issued your card),
- Mastercard,
- Diners,
- PayPal,
- payment on delivery (with cash or card - in this case the highest order value is €500).

When paying, make sure you go through the whole payment process in the same window. Do not open a new tab, window or browser. If you do not do so, an error might occur and you might not finish the payment process successfully.
Is credit card use safe?
Yes, credit card use is safe. We pay extremely high attention to data safety of our customers, therefore our on-line store accepts only payments with cards that support 3D Secure protocol and complies with the PCI DSS (Payment Card Industry Data Security Standard), which means that the data of payment and payment card holders is fully protected.
Why was the card declined?
If the card was declined, check:

- the card’s expiration date (the card might have expired),
- if you have exceeded your authorized spending limit (the payment might be larger than the maximum transaction allowed for your account),
- if you have entered all the information correctly and filled in all the required fields,
- that your card supports 3D Secure protocol.*

*If your card does not support 3D Secure protocol, we advise you make your payment by using PayPal, which is a simple and free solution for safe online shopping. However, you can also pay by cash on delivery.
What should I do if the order was charged twice?
In your account you might see reservation of the amount and not the real charge of the card. For more information we advise you to contact your bank or our customer service by calling 080 45 41 (from Monday to Friday, 8:00 - 16:00) or by using the contact form.
How do I pay with PayPal?
If you want to pay for your order with PayPal, you must first register on their website. The registration is free, quick and easy.
Can I change shopping bag content in an outside paying system?
Do not click "Back" in an outside paying system such as PayPal or SaferPay or you might lose the content of your shopping bag. In PayPal, click "Cancel and continue to Magistrat International, d. o. o." or "Cancel" if you are paying with your credit card. You will be redirected to the online store where you will be able to change the content of your shopping bag.
Can I pay for the order in store when I pick it up?
No, for now the payment in the store is not possible. Picking up the order in store is currently only possible with a prepayment in on-line store.
When will I receive the invoice?
After you pay for your order, we will send you the invoice by e-mail. The list of ordered items will be enclosed in your package.

Store Name and Address	Hours	Select Store
	Emporium Latinski trg 6 1000 Ljubljana Slovenia +386 (0)1 584 48 00	Mon - Sat: 10.00 - 21.00	Add to store list
	Galerija Emporium Prešernov trg 4b 1000 Ljubljana Slovenia +386 (0)1 308 42 10	Mon - Fri: 10.00 - 21.00 Sat: 10.00 - 20.00	Add to store list

EMPORIUM

080 45 41 Mon-Fri: 8:00-16:00

Return form

Hello, if you want to return the items by GLS, please fill in the return form below.

Fill in the order number that includes the items you wish to return and the e-mail address in which you received information about your order.
Select the items, you wish to return. The return fee is 4 €.
Fill in the return address (the address where the GLS courier will pick up the return).
Confirm the return summary. GLS will send you an informative message with all the instructions on how to proceed with the return.
When we receive your return, we will check it in the shortest time possible and refund the purchase money in the same way the payment was made.

Please select the items you wish to return.

Select the items you wish to return.

BACK

The return form that you have just filled in is of purely informative nature. We will process your return when it comes back to our warehouse.

Fill in the address where you wish the GLS courier to pick up your return. Please also provide a telephone number on which you can be reached so that the courier can get in touch with you if necessary. All this information is mandatory.

Reference order number:

Please check if all the information you entered is correct.

ORDER NUMBER:

ITEMS YOU WISH TO RETURN:

ADDRESS WHERE YOUR RETURN WILL BE PICKED UP:

MOBILE NUMBER:

BACK

CONFIRM

You have successfully filled in the form for return. Soon GLS will get in touch with you about the return pickup. Please do not forget to enclose a filled in return form (you received it in the package) with your return so that we can check and process it and reimburse you as soon as possible.

An error occurred while you were trying to submit the return. Please try again later. If error persists, get in touch with our customer service.

CONTINUE

Order can not be returned

You can return order in the shop where it was placed.

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Order can not be returned

	Emporium Latinski trg 6 Ljubljana, 1000 +386 (0)1 584 48 00	Mon - Sat: 10.00 - 21.00
	Galerija Emporium Prešernov trg 4b Ljubljana, 1000 +386 (0)1 308 42 10	Mon - Fri: 10.00 - 21.00 Sat: 10.00 - 20.00