FAQ Delivery

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Frequently Asked Questions

DELIVERY

Where do you deliver?
The order can be delivered to the selected address, selected store (Emporium or Galerija Emporium) or selected parcel locker. The delivery is always limited to the country (website) from which you order. Delivery to the post office box is not possible.
Do you deliver to a parcel locker or a parcel shop?
Yes, you can also pick up the order in a GLS Parcel Locker or a GLS Parcel Shop. The delivery service GLS will send you a notification via SMS that the package is ready and will be delivered the next business day. In the same message you will also receive the package number, the link, and the password for checking the delivery status, change the delivery date or forward the package to another address, to a GLS Parcel Locker or a GLS Parcel Shop. You can pick up the order in one of more than 400 GLS Parcel Lockers, which are open 24 hours a day. You can also pick up the order in one of the 500 GLS Parcel Shops – contract agencies (Petrol, OMV, 3DVA, Delo Prodaja, Big Bang, etc.). Locations of GLS Parcel Shops or GLS Parcel Lockers can be found here.
Do you offer direct delivery to a parcel locker?
Yes, you can choose direct delivery to a GLS Parcel Locker. Direct delivery to a GLS Parcel Locker costs €4 incl. VAT.
How much does delivery cost?
- Delivery to a selected address costs €4 incl. VAT.
- Delivery to a selected parcel locker costs €4 incl. VAT.

For all orders of €50 or more we offer free delivery.
When will the order arrive?
You can expect your order at the selected address or in the selected store (Emporium or Galerija Emporium) within 1-3 business days.
How does delivery to a selected address work?
When the order is ready, the GLS delivery service will send you a notification via SMS (it is, therefore, important that you specify your mobile number which you are available on) that the package is ready and will be delivered the next business day. With the SMS notification you will also receive the package number, the link and the password for checking the delivery status, change the delivery date, or forward the package to another address, to a parcel locker or a parcel shop.
Which delivery service delivers orders?
Your order will be delivered by the GLS delivery service.
How do I track the order?
You can check the status of your order in the section My account – Order.
What happens if I am not at the selected address at the time of delivery?
If you are not at the selected address at the time of delivery, the courier will leave you a notice with all the necessary contact details. You can call the courier and agree on a new delivery date.
How does in-store pickup work?
If you choose store pickup, we will send you an e-mail and an SMS notification when the order is ready to be picked up. A delivery point will be displayed in a prominent place in the store where you will pick up the order without waiting. To pick up the package, you need your personal document and order number. You can always inquire about the order pickup with our consultants in the store.
How long will the order wait for me?
The order will wait for you for 10 days in the selected store.
Can my order be picked up by someone else?
Yes, your order can be picked up at the store by someone else. They should tell the store cashier the name of the buyer and the number of the order, and show on their mobile phone screen the e-mail message or an SMS notification (forwarded by the buyer) that the order is ready for pickup. Then, they show their personal document and sign the package pickup.

Store Name and Address	Hours	Select Store
	Emporium Latinski trg 6 1000 Ljubljana Slovenia +386 (0)1 584 48 00	Mon - Sat: 10.00 - 21.00	Add to store list
	Galerija Emporium Prešernov trg 4b 1000 Ljubljana Slovenia +386 (0)1 308 42 10	Mon - Fri: 10.00 - 21.00 Sat: 10.00 - 20.00	Add to store list

EMPORIUM

080 45 41 Mon-Fri: 8:00-16:00

Return form

Hello, if you want to return the items by GLS, please fill in the return form below.

Fill in the order number that includes the items you wish to return and the e-mail address in which you received information about your order.
Select the items, you wish to return. The return fee is 4 €.
Fill in the return address (the address where the GLS courier will pick up the return).
Confirm the return summary. GLS will send you an informative message with all the instructions on how to proceed with the return.
When we receive your return, we will check it in the shortest time possible and refund the purchase money in the same way the payment was made.

Please select the items you wish to return.

Select the items you wish to return.

BACK

The return form that you have just filled in is of purely informative nature. We will process your return when it comes back to our warehouse.

Fill in the address where you wish the GLS courier to pick up your return. Please also provide a telephone number on which you can be reached so that the courier can get in touch with you if necessary. All this information is mandatory.

Reference order number:

Please check if all the information you entered is correct.

ORDER NUMBER:

ITEMS YOU WISH TO RETURN:

ADDRESS WHERE YOUR RETURN WILL BE PICKED UP:

MOBILE NUMBER:

BACK

CONFIRM

You have successfully filled in the form for return. Soon GLS will get in touch with you about the return pickup. Please do not forget to enclose a filled in return form (you received it in the package) with your return so that we can check and process it and reimburse you as soon as possible.

An error occurred while you were trying to submit the return. Please try again later. If error persists, get in touch with our customer service.

CONTINUE

Order can not be returned

You can return order in the shop where it was placed.

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DELIVERY

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Emporium & Galerija Emporium

EMPORIUM

GALERIJA EMPORIUM

Store Locator

Emporium

Galerija Emporium

Order can not be returned

	Emporium Latinski trg 6 Ljubljana, 1000 +386 (0)1 584 48 00	Mon - Sat: 10.00 - 21.00
	Galerija Emporium Prešernov trg 4b Ljubljana, 1000 +386 (0)1 308 42 10	Mon - Fri: 10.00 - 21.00 Sat: 10.00 - 20.00